Refund policy

Due to hygiene and safety reasons, all facial mask and skincare products are non-returnable and non-refundable once opened or used.

We accept returns or replacements only in the following cases:

• You received a damaged, defective, or incorrect item

• The product arrived leaking or broken due to shipping issues

Return Conditions

• Requests must be submitted within 7 days of delivery

• The item must be unused, unopened, and in its original packaging

• Proof of purchase and clear photos of the issue are required

How to Request a Return

Please contact our customer support team with:

• Your order number

• Photos of the damaged or incorrect item

Once approved, we will offer a replacement or refund, depending on product availability.

Non-Returnable Items

• Opened or used products

• Items damaged due to improper use or storage

• Orders returned without prior authorization

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after approval.